🖥️ Training

Launch a Career in IT Support

Our Desktop Support Training programme provides a thorough grounding in the skills, tools and mindset that modern IT support professionals need to thrive - from resolving end-user issues to maintaining complex networked environments.

Enrol Now All Programmes

What You'll Learn

Curriculum Overview

💻

Hardware & Operating Systems

In-depth coverage of PC hardware components, Windows, macOS and Linux environments - including installation, configuration, and troubleshooting.

🌐

Networking Fundamentals

TCP/IP, DNS, DHCP, VLANs, Wi-Fi and VPN concepts explained practically - with hands-on lab exercises that reinforce theory.

🔧

IT Troubleshooting Methodology

A structured, systematic approach to diagnosing and resolving user issues - reducing resolution time and improving first-call fix rates.

☁️

Cloud & Microsoft 365

Practical administration of Microsoft 365, Azure Active Directory, SharePoint and Teams - the tools used by the vast majority of Canadian businesses.

📞

Customer Service Excellence

Communication skills, expectation management and professional conduct - because technical ability alone does not make a great support professional.

🛡️

Security Awareness

Understanding endpoint security, password hygiene, phishing recognition and safe data handling - protecting both users and the organisations they work for.

Programme Details

Duration8 weeks

LevelBeginner

FormatOnline & In-Person

CertificationCompTIA A+, Microsoft MTA

IntakeRolling monthly starts

Reserve Your Place

Corporate Training Available

We deliver this programme as a bespoke in-house course for teams of five or more, customised to your specific technology environment and business context.

Common Questions

FAQs

Do I need prior experience to join?

No prior IT experience is required - our programme is designed for complete beginners as well as those looking to formalise existing knowledge.

Is the training available online?

Yes - all our programmes are available fully online with live instructor-led sessions, or as hybrid in-person/online options at our Saskatchewan training centre.

What support is available during the programme?

Enrolled students have access to a dedicated tutor, an online community of fellow learners, and recorded session replays for the duration of the programme.

What happens after I complete the training?

Graduates receive a Jegsplus Solutions certificate of completion alongside preparation support for the relevant industry certification exams. Our careers team also offers CV review and interview coaching.